Question 1

Where is Evakala located?

Accepted Answer

We have our own flagship store in Mumbai at the lobby level of Taj President IHCL SeleQtions, Cuffe Parade 400005.

Question 2

What makes Evakala different?

Accepted Answer

Our brand is committed to providing customer satisfaction with BIS hall marked and lab certified gemstones and diamonds. Our skilled and talented craftsman strive to ensure perfection in every piece keeping up with the latest trends.

Question 3

What is the In-store Pick up experience?

Accepted Answer

Evakala in-store pickup experience allows you to make a purchase online and pick up the item at the Evakala store. 
If you stay anywhere close to the store and would like to come to the store and pickup your order, you can do so after contacting us on whatsapp or writing to us at  contact@evakala.com. (contactus@evakala.com.)

Question 4

Can I customise a product ?

Accepted Answer

Yes, Evakala will be happy to assist you with your design requirements. Write us an email on contact@evakala.com (contactus@evakala.com)or give us a call on +919820732852 or +919822029142.

Question 5

Do you offer trials of customised orders?

Accepted Answer

Yes, we offer trials of customised orders at our store Evakala, in Mumbai. Get in touch with us on +919820732852 or email us on contact@evakala.com (mailto:contactus@evakala.com)& Evakala will gladly assist you.

Question 6

What if the product I purchased does not fit me?

Accepted Answer

If the product does not fit you, write to us on contact@evakala.com (contactus@evakala.com)or call us at +919820732852. We will assist you with the product of your size free of charge (one free re-sizing within 15 days of delivery). The only charge you will pay is the delivery charge to & fro. All you have to pay is shipping
In order to avoid this please review the size page precisely and then place the order.

Question 7

Why is there a difference in the price than what I saw earlier for a design?

Accepted Answer

Our prices are updated if there is a noticeable change in the prevalent gold rates or other precious materials used in the design. This would be the only reason for the price change. The prices may go down as well.

Question 8

What if there is a problem with the product i purchased?

Accepted Answer

Incase our product is damaged in transit, or there is a manufacturing defect, we will repair it for free and pay for the shipping too. Please call us on +919820732852 or +919822029142, or write us a mail within 48 hours of receiving the product & we will surely address the issue. We want you to truly enjoy the purchase and not leave it unused in the box!

Question 9

Can i buy a product if it is sold out on the website?

Accepted Answer

Yes, although we keep updating our website, we may have more pieces at our flagship store. Please write to us at contact@evakala.com (contactus@evakala.com)or call us on +919820732852 or +919822029142. Even if that product is no more available, we can make the product for you. Deliver may take 10-15 days.

EVAKALA

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