Policies at EVAKALA
Our brand is committed to providing customer satisfaction with BIS hall marked and lab certified gemstones and diamonds. Our skilled and talented craftsman strive to ensure perfection in every piece keeping up with the latest trends.
Complimentary Shipping
Evakala provides complementary luxury logistic services if you are in any part of India.
Shipping of our courier will be done through a third party courier and is insured. We provide exclusive luxury tamper proof packaging in our company labelled box.
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Delivery dates may differ for different products and we ensure the most detailed artistry. However delivery time to certain Pincodes may differ. Maximum Delivery time for all products is 7 days and Minimum Delivery time is 2-3 Days depending on the Pincode. Minimum Dispatch time is 1-2 days. If the product is in stock the delivery will be made within a week & if the products are not in stock or the orders are customised, the delivery will be made in 7 days. Any purchase will be shipped as soon as full payment is done.
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For any reason, if the courier is unable to process the delivery to you even after two attempts, the next shipping will be charged to your order. However if the product is to be exchanged or returned for any valid reason the shipping will be arranged by Evakala but the shipping charge will be added to your invoice.
If there is a sizing issue Evakala will make your product in your size, write us a mail on contact@evakala.com within 48hrs and our team will arrange for the product pickup, however the shipping charge will be added to your invoice. Please review our sizing page & provide us with the correct size.
In the case of any shipping related queries or issues, you can get in touch with us on +919820732852 or email us on contact@evakala.com and Evakala will gladly assist you.
Exchange & Return Policy
Evakala provides a lifetime exchange policy to all our customers.
If you are unhappy with your purchase, we offer an exclusive policy where you can exchange your product with any article on the website/store.
If the value of the newly selected article is more, the difference will have to be settled by you.
If the value of the newly selected article is less than your initial purchase, we offer store credit for the excess amount.
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Please be aware that our diamond set jewellery & plain gold jewellery will be exchanged at 80% of the prevailing market value & Jewellery products made out of gemstones will be exchanged at 70% of the present prevailing market value.
The prevailing market value will be determined by the company itself.
If the product is customised, the price of the article will be determined by Evakala according to the present market rates on a case to case basis.
However Evakala will only exchange the initial purchased article if
a). The article is returned to us undamaged and in original condition.
b). The article is returned with the invoice.
c). The article is returned to us along with the certificate(s) of that item(s).
Evakala will determine whether any product is eligible for exchange.
Please write to us at contact@evakala.com, so that our team can help you to exchange the product with ease.
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Return Policy
If you are unhappy with your purchase at Evakala, we will accept the product back and organize for a partial refund.
Please be aware that the company will deduct 15% on the invoice value. The company will organize a refund, i.e 85% of the total invoice value.
In order to be eligible to return our product, you will need to write to us at contact@evakala.com within 48hrs of receiving the article.
However Evakala will only accept returns if,
a). The article is returned to us undamaged / unworn and in original condition.
b). The article is returned with the invoice.
c). The article is returned to us with the original packaging. (This includes all the contents of the box including the certificate (s) of that item).
No refunds will be given if
a). Package is refused by the recipient.
b). If a wrong address or outdated delivery address is provided.
c). If the product (s) is sent to us in a damaged condition.
Evakala will determine whether any product is eligible for return/ refund. Please note that personalised items with engraving, embossing and other services may not be returned or exchanged.
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In case Evakala delivers a wrong article to you, write to us within 48hrs of receiving the product. The company will arrange for the correct order to be delivered.
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Damages
All products are hand checked and packed with utmost care. However if you receive a damaged article write to us at contact@evakala.com with high quality images highlighting the issue within 48 hrs of receiving the purchase. Our team will assist you further.
BIS Hallmarked and Certified Diamonds
Jewellery becomes an extension of one's persona. For more than 4 decades the precious products used in our jewellery have been responsibly sourced. Evakala is committed to ensure customer satisfaction by providing BIS Hallmarked Jewellery and Certified Diamonds. The Gold in our jewellery has been certified by the Bureau of Indian Standards, the national standards organisation of India. The certificate provided by this organisational body confirms that a particular piece of gold jewellery adheres to the standards set by BIS.
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The quality of a diamond has to be certified. A lot of things are considered when a diamond is analysed. These include its natural rarity, inclusions, finished quality, etc. Once a diamond is analysed, you can know for sure if it is a natural stone or not. Our treasured pieces come with exceptional diamonds and gemstones along with the detailed certificate issued by labs certifying our diamonds.
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Handcrafted
Every product in our store/website is handcrafted with utmost care and detailing.
The gemstones & the diamonds used in our Jewellery are ethically sourced from around the world.
Our artisans continually strive to achieve perfection in every aspect keeping up to the trends of the world. Evakala is committed to providing customer satisfaction with BIS hallmarked Jewellery & certified diamonds.
Product Identification
Evakala makes complete effort to provide exact images of the product on the website. Photographs displayed are for illustrative purposes only. Minor variations of the product on the website and the actual product seen with the naked eye may differ due to
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The making of Evakala jewellery using various techniques and methods by the skilled artisans may not be exactly replicated to showcase the Jewellery shown as an image or video on the website. There may be slight variations in the dimensions & size depending on factors beyond our control.
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We cannot guarantee that a monitor screen or mobile device will accurately display the true colours of the product. Hence, we are not liable for any inaccuracy in the graphically represented images of our products on our website.
In-store Pick up
Visit the store and pick up what you liked and bought on the website. In order to book an in-store appointment Click Here
Come visit us at Taj President Mumbai - IHCL SeleQtions, 90, Cuffe Parade, Mumbai, Maharashtra 400005.
Cancellation Policy
If you cancel the order before it has been dispatched, the order placed will be cancelled & you will be provided with a full refund. If the product has been dispatched, our return or exchange policy will be relevant.
However if the product is customized, a no cancellation policy will be applicable.
Privacy Policy
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing : With your permission, we may send you emails about our store, new products and other updates.
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CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
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How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@evakala.com or mailing us at: Taj President Mumbai - IHCL SeleQtions, 90, Cuffe Parade, Mumbai, Maharashtra 400005
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DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
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THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
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SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
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COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
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AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
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CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@evakala.com or by mail at Taj President Mumbai - IHCL SeleQtions, 90, Cuffe Parade, Mumbai, Maharashtra 400005